UX Playbook is a compilation of workshops, guides, and templates tailored for individuals in the product or engineering domain. We aim to facilitate collaborative efforts in comprehending user needs and addressing challenges.
For those venturing into the realm of "doing UX," we recommend delving into our guide on the El A Mindset for User-Centered Design, along with exploring NNGroup's Design Thinking Framework. These resources serve as essential readings for enhancing your understanding and application of user experience principles.
| Content | Type | NN Group Framework Phase | Use this To | Status |
|---|---|---|---|---|
| [Research Discussion | ||||
| Guide](https://forest-tangelo-249.notion.site/e367905df8984f51a290c38a4490bbb2) | Guide | 1.1 Empathise | Write a discussion guide for conducting structured user interviews. | Updated |
| Interview Tips | Tips | 1.1 Empathise | Get tips and best practices for conducting user interviews. | Updated |
| Journey Map Guide | Guide | 1.1 Empathise | Create user journey maps outlining what they are doing, thinking, and feeling, and what they are interacting with along the way. | Updated |
| [Service Blueprint | ||||
| Guide](https://forest-tangelo-249.notion.site/2b7b4372a6ff4ae8a2c522fac92faa6d) | Guide | 1.1 Empathise | Create service blueprints to understand user journeys and the supporting "backstage" business processes and elements of the journey. | Updated |
| [User Persona | ||||
| Template](https://forest-tangelo-249.notion.site/3a7fcf1836bc41f78530b6032ba1f5fd) | Template | 1.1 Empathise | Create user personas following our predefined format. | |
| Explore existing UX and Marketing personas | Updated | |||
| User Persona Library | Guide | 1.1 Empathise | Explore existing UX and Marketing personas | Updated |
| Empathy Map | Template | 1.1 Empathise | Understand users by visualizing their thoughts and emotions | |
| https://miro.com/app/board/uXjVIYSsu34=/ | Updated | |||
| User Testing Scripts and Details | Template | 2.2 Test | ||
| Surveys | Template | 1.1 Empathise | Create surveys to gather user feedback. | |
| User Needs | ||||
| Statements | Guide | Formulate clear user needs statements that give detail on a specific user persona, something that the user needs to do, and a clear, empathetic insight into why they have that need | ||
| Usability Testing Report | Guide+ Template | Summarizes the findings from a user testing session, which is conducted to evaluate how real users interact with a product The goal is to identify usability issues, understand user behavior, and gather feedback to improve the overall user experience. | ||
| Design Systems | Guide+ Figma File | Coming Soon | ||
| Whiteboard Session Preparation: Critical Thinking for Designers (Community) | FigJam File | ‣ | Updated | |
| Handbook of Me (team onboarding workshop) (Community) | WorkshopFigJam | ‣ | Updated | |
| Design Critique Template 1 | Figma File | ‣ | Updated | |
| Design Critique 2 | FigJam File | ‣ | Updated | |
| Design Case Study | ||||
| UX Comptency | Excel Sheet | Updated | ||
| Glossary CX | Doc | Updated |